Essay

    Branding Observations: When Identity Becomes Product Behaviour

    Logos rarely matter inside the product. What matters is whether the brand has decided how the product behaves when something goes wrong.

    ·4 min read

    A brand that has not decided on its tone in the empty state, the error message, and the destructive confirmation is not a brand. It is a logo.

    The strongest identities I have shipped against had opinions about these moments before they had a full colour system. Tone of voice becomes interaction design the moment a user hits a wall.

    #Brand#Voice#Error States